Where can I buy Coleman products?
Answer: Go to our 'Retailer Locator' section on our website to view our Coleman retailer network.
Can I order Coleman products direct from Coleman?
Answer: Coleman products cannot be purchased directly from Coleman.
To find your nearest Coleman retailer go to our 'Retailer Locator' section on our website to view our Coleman retailer network.
Is this Coleman product still available for purchase?
Answer: The latest UK product range is available to view on this website.
For further information on product availability contact your local Coleman retailer.
To find your nearest Coleman retailer go to our 'Retailer Locator' section on our website to view our Coleman retailer network.
Is this Coleman product available in UK?
Answer: The latest UK product range is available to view on this website.
Is there any service center where I can bring my Coleman product?
Answer:
Lancashire Sports Repair for Coleman tents.
Lancashire Sports Repair – Tel: 01282 439 109
Email: info@lsrmail.co.uk
Liquid fuel appliances
My Coleman lantern is burning long yellow flames
Answer: Long yellow flames may be caused by:
Old fuel. If your fuel is over a year old it should be replaced with fresh fuel.
or
The appliance has not been pressurised sufficiently. Pressurise your device with 40 pumps.
or
The appliance requires re-pressurising. After an hour each appliance will require re-pressurising. Re-pressurise your device with 40 pumps.
If the problem persists please contact the Coleman Customer Service Centre.
I cannot pressurise my Coleman fuel appliance
Answer: Ensure the pump is unlocked and try to re-pump the appliance.
Check the seal on the filler cap to see if there is any air loss.
Check the seal on the pump (add 3 drops of lightweight lubricating oil (3 in 1 type) to ensure good compression.
If the problem persists please contact the Coleman Customer Service Centre.
After I turn off the control valve my Coleman fuel appliance is still burning.
Answer: This is normal. The appliance will continue to burn off fuel from the generator.
If the appliance continues to burn for over 5 minutes please contact Coleman Customer Service Centre.
My Coleman fuel appliance is not burning constantly – the flame is ‘dancing’
Answer: Close and open the control valve and see if this resolves the problem
or
There may be debris in the generator. Clean and replace the generator
or
Check if you are using the correct fuel for the appliance.
Only use Coleman Dual Fuel or Unleaded Petrol
My Coleman fuel appliance is losing pressure quickly
Answer: Check the filler cap is secured
or
The appliance has not been pressurised sufficiently. Pressurise with 40 pumps.
or
Check the pump housing. If fuel is visible in the pump housing the check valve is faulty.
General product queries
My Coleman Airbed is losing air overnight, what can I do?
Answer:You should check the bed for possible punctures by applying soapy water with a sponge.
Should you have a puncture the escaping air will cause the soapy water to bubble and you will be able to locate the hole.
Repair the hole with a repair kit.
I’m not able to find any punctures or holes, so why is my airbed still losing air?
Answer: The firmness of your airbed may decrease after you first inflate it, feeling like it's losing air; however your airbed is not leaking or losing air.
Some decrease in firmness is normal on airbeds and is most noticeable the first several times you inflate your bed. A loss in firmness may be due to material stretching that occurs naturally from internal air pressure and your own body weight.
Temperature changes will also affect the firmness.
If you notice a decrease in your bed's firmness, simply add more air.
If you plan on using the bed for a few days or more, you'll need to occasionally add air (right before bedtime is best suggested).
> Tips to maintain Airbed firmness - please click to watch the video
How can I maintain the battery health of my Coleman product?
Answer: You should charge and discharge your battery operated Coleman product every month to maintain the health of the battery.
I have lost my manual for my Coleman product, what can I do?
Answer: Go to the 'After sales' section on our website, any manuals available for your product will be viewable here.
My tent is no longer in warranty and no longer in current product range but has developed a defect, what can I do?
Answer: Contact Coleman’s tent repair partner to see if they can help with your problem; Lancashire Sports Repair
Tel: 01282 439 109
Email: info@lsrmail.co.uk
